Try before you pay
We offer a free 24-hour trial so you can check channels, picture quality and stability on your own device before buying. You can request it on WhatsApp. We strongly recommend taking the trial first.
When you can get a refund
You can ask for a full refund within 7 days of purchase if:
- the service does not work on your device and our support team cannot fix it, or
- your login was not delivered within 24 hours of payment.
When a refund does not apply
- The request is made more than 7 days after purchase.
- The problem is caused by your own internet connection, Wi-Fi or a device we do not support.
- Your account was suspended for breaking our terms of use, for example sharing logins.
- You changed your mind after using the service normally for most of the guarantee period.
How to claim
- Message us on WhatsApp or email support@iptvunitedkingdom.co with your order details.
- Tell us your device and the problem. We will try to fix it first.
- If we cannot fix it, we refund you to your original payment method within 5 working days.
Crypto payments are refunded in the same coin at the amount originally paid.
Your statutory rights
This policy does not affect your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. When you ask us to activate your account straight away, you agree that the service starts immediately, which can limit the standard 14-day cancellation right for digital services.
Questions
See our contact page for support hours, or compare plans on the IPTV UK prices section.